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Consumer
 

SecureNet® Warranty FAQ

Established in 1982, GSFSGroup®’s success has been carefully built on a foundation of exceptional customer service. Our customer service center has an impressively high customer satisfaction rate. We are dedicated to serving our customers with integrity, expertise and unmatched dedication to quality.

Below is a list of frequently asked questions received by our customer care staff. If your question is not included here or you would like additional information, please call: 1-800-833-8443.

Claims

How does my customer file a mechanical breakdown claim?

We understand that a mechanical failure can be a stressful time for your customer and we are here to make the repair experience as smooth as possible. To start a mechanical breakdown claim simply call: 1-800-628-0027 

ext. 11, or email: vsaclaims@gsadmins.com to begin the claim process. 

Your customer has the option of returning their vehicle to the selling dealership or any ASE-certified repair facility or dealership. The repair facility will contact us on your customer’s behalf in order to obtain pre-approval for repair work to begin. 

Whenever possible, we recommend your customer return their vehicle to the selling dealership as they are usually the best place to manage the claims process and perform repairs to the correct standard. 

Who pays for a covered repair or service?

We do. Once a claim has been approved for a covered loss, there are multiple ways for us to assist the payment process to ensure the quickest possible outcome for your customer.

Do I pay the dealership or repair facility directly for covered services?

No. This keeps you from having to pay up front for the services covered by your contract. We will pay the dealership or repair facility directly.  

What steps does my customer need to take when filing a SecureNet GAP claim?

When filing a GAP claim, you must provide copies of the documents supplied by the lender and primary insurance provider that relate to the total loss of your vehicle. For more information call: 1-800-628-0027 ext. 1621, or email: gapclaims@gsadmins.com .

How does the SecureNet VSC claim get paid?

Once a claim has been called into our offices by a repair facility, and subsequently approved by GS Administrators, Inc., we work directly with the repair facility to monitor the process and reimburse the repair facility for the covered services performed. Please consult your contract for specific information on your deductibles.

General

How do I contact SecureNet roadside assistance?

For roadside assistance (including towing, jump start, flat tire changes, fuel delivery and lock-out) please call: 1-800-446-6614.

Please check your contract to ensure roadside assistance is available.

Will you pay the dealership or repair facility directly?

Yes. This keeps you from having to pay up front for the covered portion of services being performed. We will pay the dealership or repair facility directly.

Who do I contact for additional information on my contract?

Customer care and general inquiries:

Call: 1-800-833-8443 ext. 14
Email: customercare@gsadmins.com

Roadside assistance (including towing, jump start, flat tire changes, fuel delivery and lock-out):

Call:1-800-446-6614 

Mechanical breakdown claims:
Call: 1-800-628-0027 ext. 11
Email: vsaclaims@gsadmins.com

GAP claims:
Call: 1-800-628-0027 ext. 1621
Email: gapclaims@gsadmins.com

Payment inquiries:
Call: 1-800-628-0027 ext. 13
Email: claims_payment@gsadmins.com

Request a copy of your contract:
Call: 1-800-833-8443 ext. 14
Email: customercare@gsadmins.com

Update your contact information:
Call: 1-800-833-8443 ext. 14
Email: customercare@gsadmins.com

How do I review my SecureNet VSC or obtain a copy?

The original contract was either given to you by the selling dealer or sent to you by mail. If you are unable to locate the contract you may request a copy by calling our customer care center at: 1-800-833-8443.

How do I update my contact information?

To update your contact information simply contact our customer care team by calling: 1-800-833-8443 ext. 14, or email customercare@gsadmins.com. You will be asked to provide either the contract or VIN number to verify your current or previous address.

Is my SecureNet VSC transferable when I sell my car?

Yes, it can be transferred from the original purchaser for a one time transfer fee. In addition, the transferability of the SecureNet VSC helps increase your vehicle's resale value:

  • Original contract
  • Copies of maintenance records
  • Transfer mileage
  • The new owner's name, address and contact number
  • The vehicle VIN number
  • Trasnfer fee made payable to GS Adminstrators Inc. See contract for details
  • Mail to GS Administrators, Inc., P.O. Box 441828, Houston, TX 77244

How do I cancel my SecureNet Vehicle Service Contract

Please contact the selling dealership or call our customer care center at: 1-800-833-8443 ext. 14

How do I file a mechanical breakdown claim?

To start a mechanical breakdown claim simply call: 1-800-628-0027 ext. 11, or email: vsaclaims@gsadmins.com. During this time, a claim specialist will begin the claim process. We understand that a mechanical failure can be a stressful time and we are here to make the repair experience as smooth as possible.

You may also return the vehicle to your selling dealership or any ASE-certified repair facility or dealership. After reviewing your vehicle, they will contact GSFSGroup on your behalf in order to obtain pre-approval for repair work to begin.

Whenever possible, GSFSGroup recommends you return your vehicle to the selling dealership as they are usually the best place to manage the claims process and perform repairs to the correct standard.

Products

If I sell my car, can I transfer my VSC to the next owner?

Yes, you can transfer your VSC for a one time service fee. In addition, a VSC helps increase your vehicle’s resale value.

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