| FIRST-CLASS CUSTOMER SERVICE
Superior service is our number one priority. A dedicated, professional staff is always ready to handle special needs and to ensure a completely satisfied customer experience every time.
When you turn your customers over to us, or put your business needs in our hands, you can be confident that we’ll take care of them.
Our administrator, GS Administrators, Inc. (GSA), provides a breadth of services including:
- Claim payments via monthly statements, checks, or credit card
- Cancellation and transfer processing
- Online billing and claims statements for easy business management
Our call center is equipped with real-time monitoring so we can stay on top of our game at all times. We constantly analyze the phone call patterns and volumes, tweaking our processes when needed.
Claims / Risk Management
GSA’s associates are some of the best in the industry. Working with us means gaining access to:
- ASE Certified Adjusters
- P&C Licensed Adjusters
- Technical ASE Master Certified Inspectors
- Examination of Claims Prior to Payment
- Suppliers for Part Location Assistance
- Manufacturer Data for Pricing Verification
- Procedures Guides for Dealers
- Monthly Claims Reporting
Continuous customer service training is a staple for GSFSGroup® employees and is a backbone of our business culture.
|